FIND YOUR ANSWERS
Frequently Asked Questions
Find answers to our most frequently asked questions below. Still have questions? Use the button below to get in touch with us directly!
Store Policies
Refunds, Exchanges, Cancellations & Returns
FOR CUSTOMIZED ITEMS:
All of our custom items are made to order, we do not offer returns, refunds, exchanges or cancelations due to their custom nature.
You may contact us if you need to change your order and changes will only be made it if the item has not already gone into production. If the item has been drafted for a proof and you wish to make a change, you can do so within the online proof form you will receive via email. If you are out of revisions a design fee of $30 is subject to the order and must be paid before the extra design changes are made.
Our Laser Cut and Engraved Items are Final Sale. Please be sure to READ the product descriptions, and contact us with any questions.
If you wish to cancel a custom order you must do so BEFORE we have put it into proofing (i.e. done the design work for the item). Refunds can only be issued back to the original card that was used for the purchase, If the work has not been started.
GIFT SHOP MERCHANDISE POLICY:
We personally pack your item for shipping or pick up and we inspect it to ensure its in new condition, We want you to be happy with your purchase!
FOR OBVIOUS REASONS RETURNS/REFUNDS/EXCHANGES ARE NOT ACCEPTED ON:
BATH AND BODY PRODUCTS
JEWELLERY
GARTERS
CLUTCHES
GREETING CARDS
SALE ITEMS
CUSTOM ITEMS
ENGRAVED ITEMS
SHIPPING FEES
EXCHANGES:
Exchanges will only be available for items not on the list above, and based on in store availability. The item must be in unused condition with all the store labels, stickers or tags on it and in its original packaging. You would be responsible for shipping fees to return it/re ship the new one if you are not coming into the store to exchange. Exchanges must be done within 30 days of purchase.
We reserve the right to refuse an exchange if the item is not in original condition or looks like it has been used.
REFUNDS:
We will gladly accept any unused, regularly stocked merchandise not on the list above for refund or exchange within 30 days of purchase. Simply return the complete product to us in its clean, unused, original packaging with all the labels and tags intact accompanied by the bill of sale. Refunds are not available on
Shipping fees or Customized items. If you decide to ship the item we
are not responsible for any shipping fees. You can visit the retail store in
person.
CUSTOM STATIONERY DEPOSITS:
Deposits on Custom Stationery are non-refundable, No exceptions.
What forms of payment do you accept?
Online: we accept Credit and E-transfers
In store: we accept Cash, Debit and Credit.
Giftware Purchases
(Non customized items, like Jewellery/Bath and Body/Giftware etc)
We process and ship your order in the order it was received as quickly as possible. Orders are processed and shipped within 1-2 business days. Shipping timelines are noted at checkout.
If your looking for an item and can't find it, or have questions please don't hesitate to call us at 613-779-9800 or email amber@exclusiveinvites.ca
*If you are ordering a retail item along with a Custom Order, your order will ship as one when the custom order is completed*
Shipping & Pickup
Shipping Information
Shipping costs are calculated at checkout based on your purchase(s) size, weight and distance it needs to travel. We do everything we can to keep shipping costs as low as possible.
Production timelines for customized items are listed within the product description. Shipping timelines will be shown when checking out based on your location. Once your order has been marked shipped it's in the Couriers hands and we can not guarantee the exact date your order will arrive to you. Please keep the estimated times in mind when making your purchase.
When purchasing retail merchandise we will process and ship your order within 1-2 business days.
Keep in mind:
- Be sure to order well in advance of needing your item
- Failure to reply to emails on items with drafts proofs will delay your order production and ship timeline.
Exclusive Invites is not responsible for:
- Items shipped to a provided wrong address - Ensure your address and contact info is correct upon checkout. If you do happen to enter the wrong address information please Email us immediately at amber@exclusiveinvites.ca or call the store at 613-779-9800 to have your address updated.
- Items that are not picked up after the courier has left a note (you will receive an email letting you know when your item is shipping and when to expect it)
Any Possible Damage:
If your package arrives with any dents/holes damage to the box, please take photos prior to opening the package just incase. Then IF your item is damaged please send us photos so we can make it right. Email us at amber@exclusiveinvites.ca
Pickup Information
We will Email or Phone you when your order is complete and ready for pick up.
We greatly appreciate if you can pick up your item as soon as possible.
You will have 30 Days to pick up your item(s) from the time we email or call. I.E Your order is ready on June 1st, you must pick up by July 1st.
After 30 Days has passed your item will be considerer abandoned and will be recycled if possible or thrown out. We do send reminder emails and we also call to ensure your aware your item is ready. Please pick it up in a timely manner.
You can also send some one to pick up your order and we do offer Courier Shipping for a fee.
Store Hours are:
Tuesday to Friday 10-5*
Saturday 10-3*
Closed SUNDAY & MONDAY.
* We are a small local business and at there are times when the store is closed during regular hours due to appointments etc. Its always best to email us or phone to let us know when you will be coming to pick up your order to avoid missing us.
STORE PHONE: 613-779-9800
STORE ADDRESS: 2-6835 HWY 62 N, Sommerville Centre, Belleville, Ontario - we are located approximately 3 minutes north of Walmart on HWY 62.
Custom Signs, Caketops & Guestbooks
Ordering Information
For Personalized or Custom items:
Each custom product will have all the details for ordering within the product description.
If you have any questions at all, don't hesitate to call us at 613-779-9800 or email amber@exclusiveinvites.ca
For Retail Merchandise Purchases:
We process and ship your order in the order it was received as quickly as possible.
If your looking for an item and can't find it, or have questions please don't hesitate to call us at 613-779-9800 or email amber@exclusiveinvites.ca
Painted Clear Acrylic Signs - Solid vs Whispy
Our Custom Painted Signs can be painted 2 ways: 1) Solid, This is multiple coats of paint with no light coming through the clear Acrylic. 2) Whispy, this is the option most customers choose as its on Trend. We paint your sign on an angle leaving some of the clear edges showing through, and some clear showing here and there through the paint steaks. We ensure that all writing has paint coverage and is easy to read.
Do you take Custom Orders?
We do!
Email amber@exclusiveinvites.ca with:
1) The item your looking to have made
2) The SIZE in inches and Colour(s) you want
3) Wether you will pick up in store or need it shipped, and if shipped your shipping address
4) When you need it in your hands by.
5) Any photo inspiration you would like us to see
How do I see what my custom item will look like?
Draft proofs are only sent for certain items, You will have to check a box when selecting your item that tells you if you are getting a draft proof to your email.
*If you wish to request a proof on an item that does not include one there is a $35 fee. Email us at amber@exclusiveinvites.ca with which item your looking at and we will send you an invoice to get started. Draft proofs include 1 free Edit round if needed.
What does bare wood mean?
Bare wood is the natural wood colour. No paint or stain is applied.
You may paint or stain your item yourself if you wish.
For Caketops we recommend using spray paint only and to cover the stick with tape to avoid paint going into your cake.
Do you offer other colours than the ones listed?
WE DO!
If looking for a custom colour, please email amber@exclusiveinvites.ca for a quote and we will set up a custom listing for you.
*We custom mix our colours and will try to match to your colour as close as possible.
How soon should I order? Can you do rush orders?
If you have decided on the item you love, make the order as soon as possible to avoid disappointment.
Orders are made in the order that they are received, Please see the production timeline within the product description and estimated ship times when checking out.
RUSH ORDERS ARE AVAILABLE FOR A FEE, CONTACT US TO DISCUSS TIMELINES. You can either Phone us at 613-779-9800 or email amber@exclusiveinvites.ca and we will give you the quickest timeline available and a rush cost. If you wish to have rush shipping, we offer 1-2 day shipping within Ontario, and 3-7 days in other Provinces in Canada and the USA. (after completion) You would be quoted for it before being charged for the item.
Stationery
When should I order my Invitations?
For CUSTOM Invitations:
Order at least 2-4 months before you plan to send them out to allow for Design time and to ensure you have time to address them.
Custom Invitations take around 2-5 weeks to receive and produce, Please note that you should also leave time for the design process of the invitation when there will be some going back and forth to make sure the invitations are designed exactly how you want them.
Rush Invitations can be completed for an added fee, call for quote 613-779-9800 or email amber@exclusiveinvites.ca (Let us know as many details as possible to be able to give a proper quote.
1) Wedding/Event Date and when you want them in your hands by
2) What items you require, i.e. Invite, RSVP, Insert, 2nd insert ect.
3) How many invitations you need (You only need ONE invitation per address or household, if you have 100 people coming and everyone is a couple you only need 50 invitations. You may need more invitations if inviting alot of single people or less if there are large families.
4) What style of invitation are you looking for? Flat, Pocketfold, White print on dark stocks, digital gold or silver print, etc.
When should I mail out my Invitations?
Invitations are typically sent 3-4 months before the wedding date. However, if you are having a destination wedding or you are marrying over a holiday, you should send out the invitations 4 to 6 months before the wedding.
Can you make me other Stationery items to Match my Invitations?
Of course!
We also make:
- Jack and Jill Tickets
- Save the Dates
- Shower Invitations
- Favour Tags & Stickers
- Place Cards
- Escort Cards
- Table Numbers
- Programs and menus
- Seating Charts and more!
Chat us up with what other items you would like to have made and we can give you a quote.
What if I can't make it to the store for an appointment?
We work with clients around the globe via online email or virtual meetings.
If you wish to go ahead without an appointment we do take online orders also.
We strive to ensure you LOVE your Stationery, and look forward to chatting with you!
Email: amber@exclusiveinvites.ca
Phone: 1-613-779-9800
How much do Fully Custom Wedding Invitations cost?
Custom Invitations are priced based on several factors:
- Quality of Materials Chosen
- Style of Invitation chosen (Flat Cards, Pocketfolds, Lasercut etc)
- Quantity of Invitations needed
- Wether you want to include inserts
- Printing method chosen (Digital Silver, Gold or White Ink, etc)
- Extra add ons requested
When requesting a quote we will send you a quote questionnaire that will help us to assess what you would like to have made and we will quote based on your answers.
Full Custom Invitation Sets Start around $400 based on 50 sets and will go up or down based on the factors above.
How do you ensure there are no typos?
We pride ourselves on ensuring that your invitations are created exactly the way you want them.
We do this by gathering the information from you and creating a proof for you to review. You will be able to submit any needed changes or updates to the spellings or details if needed. You will then receive a final print approval proof contract where you will ensure that all details and spellings are correct.
Can you do invitations in other languages?
Yes, all other languages type must be submitted and spell checked by the client. You will receive a draft proof to double check all the wording is correct.
Can you add postage to my RSVP’s while assembling?
Yes, current postage rates will apply. There is no charge for this assembly, this saves you time, by not having to take apart all the sets to put a stamp on the rsvp envelope. We will invoice you for the number of stamps you request.
What payment methods do you accept?
Online: we accept Visa and Mastercard Credit and E-transfers
In store: we accept Cash, Debit and Visa and Mastercard Credit.
Will you print photos on my Invitations?
Yes!
Photos. We all love them. We want to use them on our save the dates, invites, wine labels, table numbers and so on. Unfortunately, not all photographs are created equally. Exclusive Invites will only print photos that are at industry print standard of 300 dpi or dots per inch. Photos that are 72 dpi are screen resolution only. Some photographers will give you two sets of photos, one which are high for print and another, low for web uploads.
What is D.P.I. and how it will affect your print job?
D.P.I. or "Dots per Inch" is the measurement used within the printing and graphics design industry to determine how sharp an image is. Web graphics and online photos are normally created at 72dpi (dots per inch). This low resolution is great for the web because the images look excellent on a computer monitor and the file sizes are very small which helps web pages load faster. However, when using photos for printing purposes, your images should be 300dpi or better.
How do I know which photo is high resolution?
If your unsure send it over to us at amber@exclusiveinvites.ca and we will check your resolution for you :)